peti4d Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal information collected by peti4d through our website (https://peti4d.cam), mobile applications, customer service channels, and any other interactions you have with our platform. This policy should be read in conjunction with our Terms & Conditions, which govern your use of our services.

peti4d operates as an internationally licensed online betting platform serving Indonesian players. We process personal data in accordance with international data protection standards and applicable regulations in the jurisdictions where we hold gaming licenses. While Indonesia does not have comprehensive federal data protection legislation equivalent to the European Union's GDPR, we voluntarily apply similar privacy principles to respect the rights of our Indonesian users.

2. Data Controller and Contact Information

The data controller responsible for your personal information is peti4d. For any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, you may contact our Data Protection Officer through the following channels:

• Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 through our website
• Mailing Address: [Legal registered address]

We aim to respond to all privacy-related inquiries within 30 days of receipt.

3. What Information We Collect

We collect several categories of personal information necessary to provide our online betting services, verify your identity, process payments, comply with legal obligations, and improve our platform. The types of information we collect include:

3.1 Information You Provide Directly

Account Registration Information: When you create an account with peti4d, you provide your full legal name, date of birth, gender, residential address (street address, city, province, postal code), email address, mobile phone number, preferred username, and password.

Identity Verification Documents (KYC): To comply with anti-money laundering regulations and prevent underage gambling, we collect copies of government-issued identification documents, including your Indonesian Identity Card (KTP), passport, or driver's license. We may also collect proof of address documents such as utility bills or bank statements dated within the last three months.

Payment Information: We collect information about your payment methods, including bank account numbers for BCA, BRI, BNI, Mandiri, or other Indonesian banks, and e-wallet account identifiers for OVO, DANA, GoPay, ShopeePay, or LinkAja. We do not store complete credit card numbers on our servers; payment processing is handled through secure third-party payment processors.

Communication Records: When you contact our customer service team via email, live chat, or phone, we record the content of your communications, including support tickets, chat transcripts, and email correspondence, to resolve your inquiries and improve service quality.

3.2 Information Automatically Collected

Account Activity Data: We automatically log your betting activity, including games played, bets placed (amount, type, odds, outcome), deposits made, withdrawals requested, bonuses claimed, wagering progress, and account balance history. This information is essential for providing our services, calculating winnings, processing payouts, and preventing fraud.

Technical and Device Information: We collect technical information about your device and internet connection, including IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, language settings, and time zone. This information helps us optimize our platform for different devices and detect unauthorized access.

Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to recognize your device, maintain your login session, remember your preferences, analyze how you use our website, and deliver targeted advertising. You can control cookie settings through your browser, though disabling certain cookies may limit functionality. See Section 10 for more details on our cookie practices.

Geolocation Data: With your consent, we may collect precise geolocation data from your mobile device to verify that you are accessing our services from a permitted jurisdiction and to comply with geographic restrictions on online gambling.

3.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including payment processors (to verify payment method ownership and prevent fraud), identity verification services (to authenticate your KYC documents), credit reference agencies (for responsible gaming risk assessments), and fraud prevention databases (to detect accounts associated with fraudulent activity or self-exclusion from other gambling platforms).

4. How We Use Your Information

We process your personal information for the following legitimate business purposes:

4.1 Providing and Managing Our Services

• Creating and maintaining your betting account
• Authenticating your identity when you log in
• Processing your bets, calculating winnings, and crediting your account
• Processing deposits and withdrawal requests
• Providing customer support and responding to your inquiries
• Communicating important account notifications (deposits, withdrawals, bonuses, technical issues)
• Administering bonuses, promotions, and tournaments

4.2 Legal Compliance and Security

• Verifying your age (21+ requirement) to prevent underage gambling
• Conducting Know Your Customer (KYC) identity verification as required by our gaming licenses
• Complying with anti-money laundering (AML) regulations and detecting suspicious transactions
• Preventing, detecting, and investigating fraud, cheating, collusion, and other prohibited activities
• Enforcing our Terms & Conditions and resolving disputes
• Responding to legal requests from law enforcement or regulatory authorities
• Protecting the security and integrity of our platform and preventing unauthorized access

4.3 Marketing and Product Improvement

• Sending promotional emails, SMS messages, and push notifications about bonuses, special offers, and new features (with your consent, which can be withdrawn at any time)
• Personalizing your experience based on your betting preferences and activity history
• Analyzing usage patterns and betting trends to improve our games, odds, and platform features
• Conducting market research and customer satisfaction surveys
• Delivering targeted advertising on our website and through third-party advertising networks

4.4 Responsible Gaming

• Monitoring your betting behavior for signs of problem gambling
• Enforcing deposit limits, loss limits, and self-exclusion requests
• Providing responsible gaming tools and resources
• Sharing information with self-exclusion databases to prevent you from circumventing exclusions across multiple platforms (with your consent or as required by law)

5. Legal Basis for Processing (GDPR Principles)

While Indonesia is not subject to the European Union's General Data Protection Regulation (GDPR), peti4d voluntarily applies similar privacy principles. We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (providing betting services as outlined in our Terms & Conditions)
• Legal Obligation: Processing is required to comply with legal obligations such as KYC/AML regulations, age verification, and tax reporting
• Legitimate Interests: Processing is necessary for our legitimate business interests (fraud prevention, platform security, service improvement) that are not overridden by your privacy rights
• Consent: For marketing communications, cookies (beyond essential cookies), and geolocation tracking, we obtain your explicit consent, which you may withdraw at any time

6. How We Share Your Information

We do not sell your personal information to third parties for their marketing purposes. We share your information only in the following limited circumstances:

6.1 Service Providers and Business Partners

We share information with trusted third-party service providers who perform functions on our behalf under strict confidentiality agreements:

• Payment Processors: Banks and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay) process your deposits and withdrawals
• Identity Verification Services: Third-party KYC providers verify your identification documents
• Game Providers: Software suppliers provide casino games, live dealer games, and slot machines (they may collect game play data but do not have access to your personal identification information)
• Cloud Hosting Providers: Secure servers store our data and host our platform infrastructure
• Customer Service Tools: Live chat platforms and email systems facilitate customer support
• Marketing and Analytics Providers: Email marketing services, analytics tools (such as Google Analytics), and advertising networks help us understand platform usage and deliver targeted promotions

6.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulatory bodies, tax authorities, or courts when required by law, in response to legal process (such as a subpoena or court order), or when we believe in good faith that disclosure is necessary to: comply with legal obligations; protect the rights, property, or safety of peti4d, our users, or the public; prevent fraud or criminal activity; or enforce our Terms & Conditions.

6.3 Business Transfers

In the event that peti4d is involved in a merger, acquisition, asset sale, bankruptcy, or other corporate restructuring, your personal information may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. You will be notified via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

6.4 With Your Consent

We may share your information with other third parties when you provide explicit consent to do so, such as when you opt in to participate in a third-party promotion or tournament.

7. How We Protect Your Information

peti4d implements comprehensive technical, organizational, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure:

7.1 Technical Safeguards

• SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit Secure Socket Layer (SSL) technology, the same standard used by financial institutions
• Secure Servers: Personal data is stored on secure servers located in data centers with strict physical and electronic access controls
• Firewalls and Intrusion Detection: Multi-layered firewalls and intrusion detection systems protect against unauthorized network access and cyber attacks
• Data Encryption at Rest: Sensitive personal information (such as identification documents and payment details) is encrypted when stored on our servers
• Secure Password Storage: Passwords are hashed using industry-standard cryptographic algorithms and are never stored in plain text
• Regular Security Audits: We conduct periodic security audits and penetration testing to identify and address vulnerabilities

7.2 Organizational Safeguards

• Access Controls: Access to personal data is restricted to authorized employees and contractors who need the information to perform their job functions, on a need-to-know basis
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements and receive privacy and security training
• Data Retention Policies: We retain personal information only as long as necessary for the purposes described in this policy, after which it is securely deleted or anonymized
• Vendor Due Diligence: We conduct security assessments of third-party service providers and require them to implement appropriate data protection measures

7.3 Your Role in Security

You also play a critical role in protecting your account security. You should create a strong, unique password, never share your login credentials, log out after each session on shared devices, enable two-factor authentication if available, and immediately notify us of any unauthorized access or security breach.

8. Data Retention

We retain your personal information for as long as your account is active and for a period thereafter as necessary to comply with legal obligations, resolve disputes, enforce our Terms & Conditions, and prevent fraud. Specific retention periods include:

• Account Information: Retained while your account is active and for 5 years after account closure for legal compliance and dispute resolution
• Identity Verification Documents: Retained for 5 years after account closure as required by anti-money laundering regulations
• Transaction Records: Retained for 7 years after the transaction for financial record-keeping and tax compliance
• Communication Records: Retained for 3 years for customer service quality and dispute resolution
• Marketing Consent Records: Retained for 2 years after consent is withdrawn to demonstrate compliance

After the applicable retention period expires, we securely delete or anonymize your personal information so that it can no longer be associated with you.

9. Your Privacy Rights

You have the following rights regarding your personal information. To exercise any of these rights, please contact our Data Protection Officer at [email protected]:

9.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.

9.2 Right to Correction

If you believe any personal information we hold about you is inaccurate or incomplete, you may request that we correct or update it. You can update some information directly through your account settings.

9.3 Right to Deletion

You may request that we delete your personal information, subject to certain exceptions. We may be required to retain some information for legal compliance (such as transaction records for tax purposes) or to resolve disputes. To request account deletion, please contact customer service.

9.4 Right to Restriction of Processing

You may request that we restrict how we process your personal information in certain circumstances, such as while we verify the accuracy of information you have disputed.

9.5 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, machine-readable format and to transmit it to another service provider, where technically feasible.

9.6 Right to Object to Processing

You may object to our processing of your personal information for direct marketing purposes (including profiling for marketing). We will immediately stop processing your information for marketing upon receipt of your objection.

9.7 Right to Withdraw Consent

Where we process your information based on consent (such as marketing communications or non-essential cookies), you may withdraw your consent at any time through your account settings or by contacting us. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

10. Cookies and Tracking Technologies

peti4d uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver targeted advertising. A cookie is a small text file stored on your device that allows us to recognize your browser and remember your preferences.

10.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for core platform functionality (login, account access, secure transactions). Cannot be disabled.	Session or 1 year
Performance Cookies	Collect anonymous data about how visitors use our website (pages visited, time spent, errors encountered) to improve performance.	1-2 years
Functionality Cookies	Remember your preferences (language, currency, username) to personalize your experience.	1 year
Advertising Cookies	Track your browsing behavior to deliver targeted advertisements on our website and third-party platforms. May be set by advertising partners.	1 year

10.2 Managing Cookie Preferences

You can control and delete cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when cookies are set. However, disabling essential cookies may prevent you from accessing certain features or using our services effectively. Disabling advertising cookies will not reduce the number of ads you see, but they will be less relevant to your interests.

11. International Data Transfers

peti4d operates internationally and may transfer your personal information to countries outside Indonesia, including jurisdictions that may not provide the same level of data protection as Indonesian law. When we transfer your information internationally, we implement appropriate safeguards to protect your data, including standard contractual clauses approved by data protection authorities, encryption during transmission, and ensuring that recipient countries have adequate data protection frameworks.

12. Children's Privacy

peti4d does not knowingly collect personal information from individuals under the age of 21. Our services are intended exclusively for adults aged 21 and older. If we become aware that we have inadvertently collected information from someone under 21, we will immediately delete that information and close the associated account. If you believe we have collected information from a minor, please contact us immediately at [email protected].

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be notified to you via email and/or prominent notice on our website at least 30 days before the effective date. The "Last Updated" date at the top of this policy indicates when it was most recently revised. Your continued use of peti4d after the effective date constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or applications (such as payment processors, social media platforms, or game providers) that are not operated by peti4d. This Privacy Policy does not apply to those third-party services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policies of any third-party service you interact with. You access third-party websites and services at your own risk.

15. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: 24/7 through our website

We take privacy concerns seriously and will investigate all complaints promptly. You also have the right to lodge a complaint with the data protection authority in the jurisdiction where peti4d holds its primary gaming license if you believe we have violated your privacy rights.